On Monday April 23rd 2018 I visited RimTyme Jacksonville, FL.
After selecting a pair of brand new set of tires and rims for my 2013 Mercedes CLS550 I was charged $1926.00 for the rims, tires and full install. The install took about an hour, and after they finished they brought the car around the front of the store to show me the finished job. Everything looks good.
I reverse out of their parking lot, and the front driver’s side tire immediately starts rubbing on the wheel well. I thought it was just a fluke, so figured I’d drive around the block and see if the tire rubbed anymore…and they rubbed like CRAZY! So I returned to RimTyme, pointed out the problem and they sent the car back to the garage.
30 mins later, the car comes back. Everything appears fine, so I pull out of the parking lot again and start driving home (roughly a 5 mile drive). I noticed on the drive that the front tires were making a lot of noise, so after I get home I immediately call a local tire shop to get a full alignment scheduled for the next morning (thinking that the wheels just needed aligning).
The only other drive I made that day was another 5 miles to pick-up my 6 month old daughter from daycare…but I noticed the front wheels were making a progressively louder knocking sound, getting louder with each mile.
The next day, I leave my house for my 9am alignment appointment at a garage right across the street from RimTyme. After about a mile, I noticed the knocking has now turned into a banging. As I go another mile, the banging has gotten so loud that I pull the car over and check the front wheels to make sure all the nuts are tight. Everything looks fine…and I figured I only had about another 2 miles to go before I was at the garage. I continued on St.Johns Bluff Rd for another 30 feet at around 25mph, and there’s a huge bang (basically a small explosion) from the front driver’s side wheel as it completely sheers off the car, hitting the wheel arch completely bending the metal back on itself and the car skids to a halt, narrowly avoiding oncoming traffic.
Luckily no-one was injured and I was driving slow…otherwise, and especially considering the fact that less than 24 hours prior I had my 6 month old daughter in the car, if I had been driving much faster I am 100% sure the accident would have resulted in serious injury or worse.
After the car was towed to the nearest Collision Center, it was assessed that the damage caused by RimTyme was so major that the vehicle had to be totaled for scrap, leaving me without a car.
2 months later, and RimTyme have still failed to fully compensate me for the damages to my car.
For anyone reading this, think VERY CAREFULLY about the rim/tire company you choose, and avoid RimTyme at all costs! They’re an unethical company with poorly trained personnel… the consequence being cars being driven away from the business being death traps.
Reason of review: Poor customer service.
Preferred solution: RimTyme is very aware of how to resolve.